Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
To maintain the quality of our stock, several types of goods are exempt from being returned:
Perishable Goods: All frozen, fresh, or live bait cannot be returned.
Gift Cards: Non-refundable and cannot be exchanged for cash.
Safety/Hazardous Items: Flares, EPIRBs, or certain cleaning chemicals/aerosols.
Proof of Purchase
To complete your return, we require a receipt or valid proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted (at our discretion):
Fishing rods or reels with obvious signs of use or saltwater exposure.
Lure or terminal tackle packs that have been opened.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether the refund has been approved.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment (e.g., credit card or EFTPOS) within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company; it may take time before your refund is officially posted.
Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at sales@caloundrafishingworld.com.
Sale Items
Only regular-priced items may be refunded. Items purchased on sale or as part of a “clearance” promotion cannot be refunded unless they are defective.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model (e.g., a different rod weight or shirt size), send us an email at sales@caloundrafishingworld.com and bring or send your item to: 7-9 Tay Ave, Caloundra QLD 4551.
Shipping Returns
To return your product, you should mail it to:
7-9 Tay Ave, Caloundra QLD 4551.
You are responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you are returning expensive items (like high-end reels or GPS units), we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, please reach out to us:
Email: sales@caloundrafishingworld.com
In-Store: 7-9 Tay Ave, Caloundra.